No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the Consumer Protection (Distance Selling) Regulations 2000.
All orders for goods accepted by Percussion Store (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 8 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.
We store the content of this contract and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. The vendor only accepts purchase orders on 30 day credit terms from recognised educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.
The vendor shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product page, delivery dates are provided as an estimate only - the vendor will use its best endeavours to comply with the date named for delivery. Many products are held in stock by the vendor, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. The vendor reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.
At this time we are only able to ship and process transactions to customers in the UK and Ireland. Any transactions made in territories outside of these countries will be refunded in full.
Any goods received by the customer that have suffered damage in transit must be reported to the vendor as soon as possible, and at the latest within 14 days of receiving the goods. The vendor will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense. The vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 14 days after receiving the goods.
The customer has a 7 day cooling off period from the day after the day on which they received the goods. During this period the customer has the right to cancel an order for items purchased from the vendor's website in writing or any other durable medium. Orders can be cancelled by letter, email, fax or any other durable medium. Cancelled items must be returned to Percussion Store within 21 days after giving notice of cancellation.
Standard delivery charges will be refunded and the vendor can also collect the goods from the customer free of charge for return requests made within the 7 day cooling off period. Delivery charge refunds and free collections exclude delivery upgrade options including installation, two man delivery, timed and Saturday services.
There are some restrictions to products that can be cancelled after delivery however as follows:
The vendor may cancel any order placed by a customer until the goods are received by the customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the vendor suspects the transaction is fraudulent. If an order is cancelled by the vendor any monies paid by the customer will be refunded in full.
In addition to the statutory 7 day cooling off period, Percussion Store offers its customers a 14 days money back guarantee as standard. This guarantee customer has a right to cancel an order for items purchased from the vendor’s website in writing or any other durable medium including letter, email, or fax.
As part of this additional guarantee products may be returned for a full refund within 14 days of delivery. Standard delivery charges will be refunded and the vendor can also collect the goods from the customer free of charge for return requests made within 14 days. Delivery charge refunds and free collections exclude delivery upgrade options including installation, two man delivery, timed and Saturday services.
There are some restrictions to products are included in the 14 Day Money Back Guarantee:
As Teachers we are seriously passionate
about music education
Call us to chat.
We run a range of acclaimed percussion workshops including JunkTank, new for 2017!
Our goal is to help more people play music, including disadvantaged aspiring musicians.
We've worked in a lot of schools in our ti...
London Drum Show, Nov 12th and 13th 2016
With Remembrance Day next week, and moving...
Address: Unit 7, Maylands Business Centre, Redbourn Rd, Hemel Hempstead, HP2 7ES
Phone: +44 03330 55 66 26
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Earley Creative Limited t/a Percussion Store - registered in England and Wales. Company No. 07124620. VAT No. 997 8253 45.