Terms & Conditions

 

No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the Consumer Protection (Distance Selling) Regulations 2000.

All orders for goods accepted by Percussion Store (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 8 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.

We store the content of this contract and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

TERMS OF PAYMENT

The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. The vendor only accepts purchase orders on 30 day credit terms from recognised educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.

SHIPMENT OF ORDERS

The vendor shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product page, delivery dates are provided as an estimate only - the vendor will use its best endeavours to comply with the date named for delivery. Many products are held in stock by the vendor, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. The vendor reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.

At this time we are only able to ship and process transactions to customers in the UK and Ireland. Any transactions made in territories outside of these countries will be refunded in full.

GOODS DAMAGED IN TRANSIT

Any goods received by the customer that have suffered damage in transit must be reported to the vendor as soon as possible, and at the latest within 14 days of receiving the goods. The vendor will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense. The vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 14 days after receiving the goods.

CANCELLATION OF ORDERS

The customer has a 7 day cooling off period from the day after the day on which they received the goods. During this period the customer has the right to cancel an order for items purchased from the vendor's website in writing or any other durable medium. Orders can be cancelled by letter, email, fax or any other durable medium. Cancelled items must be returned to Percussion Store within 21 days after giving notice of cancellation.

Standard delivery charges will be refunded and the vendor can also collect the goods from the customer free of charge for return requests made within the 7 day cooling off period. Delivery charge refunds and free collections exclude delivery upgrade options including installation, two man delivery, timed and Saturday services.

There are some restrictions to products that can be cancelled after delivery however as follows:

  • Items personalised or made to a specific specification or configuration for the customer, including computer systems, studio packages, audio or video production suites
  • Audio/video recordings and software that has been unsealed and/or registered with the manufacturer in the customer's name
  • Customer orders that include goods designed to work together as a unique package of the customer's choice and require specific testing or setup by the vendor may not be cancelled without the specific agreement of the vendor, and will be subject to a cancellation fee

The vendor may cancel any order placed by a customer until the goods are received by the customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the vendor suspects the transaction is fraudulent. If an order is cancelled by the vendor any monies paid by the customer will be refunded in full.

14 DAY MONEY BACK GUARANTEE

In addition to the statutory 7 day cooling off period, Percussion Store offers its customers a 14 days money back guarantee as standard. This guarantee customer has a right to cancel an order for items purchased from the vendor’s website in writing or any other durable medium including letter, email, or fax.

As part of this additional guarantee products may be returned for a full refund within 14 days of delivery. Standard delivery charges will be refunded and the vendor can also collect the goods from the customer free of charge for return requests made within 14 days. Delivery charge refunds and free collections exclude delivery upgrade options including installation, two man delivery, timed and Saturday services.

There are some restrictions to products are included in the 14 Day Money Back Guarantee:

  • Items that come directly into contact with the nose, ears or mouth, such as in ear monitors or woodwind reeds
  • Items personalised or made to a specific specification or configuration for the customer, including computer systems, studio packages, audio or video production suites, and audio/video recordings and software that has been unsealed and/or registered with the manufacturer in the customer's name
  • Customer orders that include goods designed to work together as a unique package of the customer’s choice and require specific testing or setup by the vendor may not be cancelled without the specific agreement of the vendor, and will be subject to a cancellation fee

Education

As Teachers we are seriously passionate
about music education
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Workshops

We run a range of acclaimed percussion workshops including JunkTank, new for 2017!

Charity

Our goal is to help more people play music, including disadvantaged aspiring musicians.